Cancel & Refund Rules

Scenarios that qualify for a full 100% refund

You will receive every penny you paid back fully in the below situations:

• You send a cancellation request within 14 calendar days after placing your booking, before we complete manual review and send your official booking confirmation email
• Our team rejects your booking during manual review, due to fully occupied time slots, incomplete customer information or unapproved photoshoot activities
• We have to shut the studio down for essential maintenance, equipment breakdown or full venue closure, meaning we cannot provide your reserved shooting space
• You notify us of cancellation more than 7 full calendar days ahead of your scheduled photography session start time

Scenarios that qualify for a partial refund

We return a fixed percentage of your total payment based on how early you cancel:

• Cancellation notice sent 4 to 6 days before your shoot start date: 50% refund of total payment
• Cancellation notice sent exactly 3 days before your shoot start date: 25% refund of total payment

Circumstances where no refund will be issued

No funds can be returned under any of the following circumstances:

• You send cancellation notice less than 3 full calendar days before your confirmed studio rental time
• You fail to show up for your booked session, with zero advance written cancellation email sent to our official inbox
• You arrive over 15 minutes late to your reserved slot and choose to leave without completing your photoshoot on site
• You cause permanent stains, tears, scratches or breakages to studio lighting, backdrops, furniture and props during your rental period; repair fees will be deducted from your full payment with no partial refund offered
• Our on-site staff terminate your session early because you break core venue usage rules, such as bringing messy staining materials, exceeding maximum visitor limits or carrying out unapproved large-scale filming
• You cancel due to personal schedule conflicts, traffic delays, third-party service failures or minor dissatisfaction with studio decor and lighting setup

How to submit a valid cancellation request

All cancellation applications must be sent by email to info@k7venue.com, verbal messages via phone, social media or in-person talks cannot be processed for refunds. Please include all the details below in your email:

• Your unique booking reference number generated when you completed your online order
• Exact date and time slot you wish to cancel
• Your full legal name matching the contact information stored on your booking record
• A clear statement confirming you want to cancel the photography studio hire order

Clear refund processing & arrival timeline

• Our admin team checks and verifies your cancellation request within 2 working days after receiving your formal email
• Once your refund request gets approved, we send funds back to your original payment source within 5 working days
• After we release the refund amount, external banking providers may take an extra 2–3 calendar days to display the money inside your personal account balance; this waiting period is out of our operational control
• If your refund application fails to meet our rules, we will send a denial email with clear explanations within the same 2 working day review window

Enquiries about cancellation and refunds

If you have any questions about refund eligibility, processing progress or rule explanations, send your written enquiry to info@k7venue.com. Our administration team will reply to all messages within the standard 2 working day response window.